Terms of Service & Patient Care Agreement

This Agreement is entered into between Co-Care Health Group Inc. ("Co-Care", "we", "us", or "our") and the individual receiving care, and/or their legally appointed substitute decision-maker, guardian, or power of attorney ("Client", "you", or "Representative").

By signing a Service Agreement, completing an intake assessment, or receiving home care, nursing, or companionship services from Co-Care personnel, you agree to be bound by the terms, clinical standards, and billing policies detailed herein.

All clinical and supportive home care services delivered by Co-Care comply with provincial legislation, including The Regulated Health Professions Act (RHPA) of Manitoba:

Note: Care staff cannot perform tasks exceeding their legal scope of practice, personal training competencies, or unassigned medical procedures lacking written physician orders.

Before initiating recurring care, an RN or qualified clinical coordinator will conduct an initial in-person health assessment at the client's residence. This assessment evaluates:

• Physical, mobility, fall risk, and cognitive support requirements.
• Environmental and home safety conditions.
• Medication schedule and prescription administration needs.
• Client preferences, family caregiver schedules, and goals of care.

From this assessment, an individualized Care Plan is generated. Care Plans are reviewed periodically and adjusted when significant changes in clinical condition occur.

Co-Care reserves the legal right to suspend or withdraw staff immediately if a caregiver's physical safety or human rights are jeopardized in the residence.

Shift Minimums: To ensure high-quality staff retention and consistent care continuity, community visits require minimum shift allocations (typically 3 to 4 hours per visit, unless otherwise specified for specialized nursing or foot care appointments).

Our care professionals reserve dedicated time specifically for your household. To maintain equitable compensation for our frontline nurses and care aides, the following cancellation rules apply:

Co-Care operates transparent billing schedules and partners with major public and private funding streams in Manitoba:

Client Responsibility: While Co-Care assists with third-party billing claims, the client or legal representative remains ultimately responsible for any service fees denied, reduced, or not reimbursed by third-party programs. Invoices are due upon receipt or within 15 calendar days as stated on the invoice.

To ensure patient safety and comply with Manitoba pharmaceutical regulations, Co-Care strictly delineates medication roles:

• Medication Assistance (HCAs):Health Care Aides may assist with pre-packaged blister packs (dosette boxes prepared by a licensed pharmacy), opening bubble packs, handing water, and recording verbal confirmations. HCAs cannot calculate dosages, draw liquids, or administer injectable medications.
• Medication Administration (RNs / LPNs):Licensed nurses administer complex oral, subcutaneous, intramuscular, or intravenous medications, manage narcotic protocols, and adjust insulin based on signed physician orders and MAR charting.

Voluntary Discharge: The client may terminate recurring care services at any time by providing seven (7) business days' written notice to Co-Care, subject to outstanding invoice settlement.

Immediate Termination by Co-Care: Co-Care reserves the right to immediately terminate services or withdraw care staff under the following conditions:

• Unsafe or hazardous home conditions threatening staff health or physical safety.
• Acts of violence, sexual harassment, verbal hostility, or weapon presence.
• Persistent non-payment of invoices exceeding thirty (30) days past due.
• Clinical deterioration resulting in care needs exceeding in-home safety capabilities.

This Agreement is governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein. Any legal proceeding arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of Manitoba.